Your privacy is important to us.
What information we collect
We collect information necessary to respond to sales inquiries, process orders, ship orders, and provide customer service. This information may include name, business name, telephone number, email address, mailing address, and billing address.
Information you provide us
Account Signup : When you sign up for an account with Sustainable Packaging Industries, we ask for information like your name, telephone number, email address, mailing address, and billing address. You will also be required to choose a password for the created account.
Event registrations and other form submissions : We record information that you submit when you register for any event, subscribe to our newsletter, submit a form to purchase a product, or contact SPI for any other purpose.
Payment processing : When you buy something from us, we ask you to provide your name, contact information, and credit card information or other payment account information. We do not store any credit card or payment information other than what payment method was used to place an order.
Customer Spotlight : When you authorize us to post blogs about your use of our products and services on our website, we may include your name and other personal information in the blog. You will be given an opportunity to review and approve the blog before we post it. If you wish to update or delete your post, you can contact us at firstname.lastname@example.org
Interactions with SPI : We may archive and use your communications with us, including email and telephone with our sales and customer support professionals, for improving our interactions with you and other customers.
Information that we collect from third parties
Information from browsers, devices and servers : When you visit our websites, we collect information that web browsers and third party services make available, such as the browser type, language preference, time zone, country of access, city of access, referring URL, date and time of access, operating system, mobile device manufacturer and mobile network information. We use this information to understand more about how our website is being used by visitors.
Purposes for using information
We store customer data we’ve collected, most importantly a customer’s order history, in order to keep a detailed history for accounting and maintain continuity of customer sales history. Customer data is kept indefinitely for our order history and records, unless a customer requests erasure, in which the customer contact and information is erased. In this case, the customer name and contents of the order will remain for our bookkeeping, but all contact information such as the billing/mailing address, email address, and phone number will be erased.
We may also use your information for the following purposes
- To keep you posted on new products and services, upcoming events, offers, promotions, and other information of interest
- To setup and maintain your account
- To understand how our users use our products and services
- To provide customer support
- To detect and prevent fraudulent transactions and other illegal activities, report scam, protect rights and interests of SPI
- To analyze trends
- To monitor and improve marketing campaigns
Legal bases for collecting and using information
Legal processing bases applicable to SPI : Our legal basis for information collection and use depends on the personal information concerned and the context in which we collect it. Most of our information collection and processing activities are typically based on the following:
- contractual necessity
- one or more legitimate interests of SPI or a third party that are not overridden by your data protection interests
- your consent
Sometimes, we may be legally required to collect your information, or may need your personal information to protect your vital interests or those of another person.
Withdrawal of consent : Where we rely on your consent as the legal basis, you have the right to withdraw your consent at any time, but this will not affect any processing that has already taken place.
Legitimate interests notice : Where we rely on legitimate interests as the legal basis and those legitimate interests are not specified above, we will clearly explain to you what those legitimate interests are at the time that we collect your information.
Your choice in information use
Opt out of non-essential electronic communications : You may opt out of receiving newsletters and other non-essential messages by using the ‘unsubscribe’ function included in all such messages. However, you will continue to receive notices and essential transactional emails.
Disable cookies : You can disable browser cookies before visiting our websites. However, if you do so, you may not be able to use certain features of the websites properly.
Optional information : You can choose not to provide optional profile information. You can also delete or change your optional profile information. You can always choose not to fill in non-mandatory fields when you submit any form linked to our websites.
Who we share your information with
Third-party service providers : We may need to share your personal information and aggregated or de-identified information with third-party service providers that we engage, such as event organizers, web analytics providers and payment processors. These service providers are authorized to use your personal information only as necessary to provide these services to us.
Domain registrars : We register our domain through Bluehost. Bluehost houses SPI’s website and therefore houses customer data that is processed through our website. This customer data may include the following: name, business name, telephone number, email address, mailing address, and billing address. Bluehost does not have access to customer payment information.
Advertisers : SPI does not share personally identifiable information about individual users with advertisers.
Your rights with respect to information we hold about you as a controller
You have the following rights with respect to information that SPI holds about you. SPI undertakes to provide you the same rights no matter where you choose to live.
Right to access : You have the right to access (and obtain a copy of, if required) the categories of personal information that we hold about you, including the information’s source, purpose and period of processing, and the persons to whom the information is shared.
Right to rectification : You have the right to update the information we hold about you or to rectify any inaccuracies. Based on the purpose for which we use your information, you can instruct us to add supplemental information about you in our database.
Right to erasure : You have the right to request that we delete your personal information in certain circumstances, such as when it is no longer necessary for the purpose for which it was originally collected.
Right to restriction of processing : You may also have the right to request to restrict the use of your information in certain circumstances, such as when you have objected to our use of your data but we need to verify whether we have overriding legitimate grounds to use it.
Right to data portability : You have the right to transfer your information to a third party in a structured, commonly used and machine-readable format, in circumstances where the information is processed with your consent or by automated means.
Right to object : You have the right to object to the use of your information in certain circumstances, such as the use of your personal information for direct marketing.
Right to complain : You have the right to complain to the appropriate supervisory authority if you have any grievance against the way we collect, use or share your information. This right may not be available to you if there is no supervisory authority dealing with data protection in your country.
Retention of information
Children’s personal information
Our products and services are not directed to individuals under 16. SPI does not knowingly collect personal information from children who are under 16 years of age. If we become aware that a child under 16 has provided us with personal information, we will take steps to delete such information. If you believe that a child under 16 years has provided personal information to us, please write to email@example.com with the details, and we will take the necessary steps to delete the information we hold about that child.
Locations and international transfers
We share your personal information and service data within Sustainable Packaging Industries. By accessing or using our products and services or otherwise providing personal information or service data to us, you consent to the processing, transfer, and storage of your personal information or Service Data within the United States of America, the European Economic Area (EEA) and other countries where SPI operates.
External links on our website
We offer publicly accessible blog posts on our websites. We provide company information as a reference for our customers. Please be aware that any information you provide on these blogs may be used to contact you with unsolicited messages. We urge you to be cautious in disclosing personal information in our blogs. SPI is not responsible for the personal information you elect to disclose publicly. Your posts and certain profile information may remain even after you terminate your account with SPI. To request the removal of your information from our blogs and forums, you can contact us at firstname.lastname@example.org
Disclosures in compliance with legal obligations
We may be required by law to preserve or disclose your personal information and service data to comply with any applicable law, regulation, legal process or governmental request, including to meet national security requirements.
Enforcement of our rights
We may disclose personal information and service data to a third party if we believe that such disclosure is necessary for preventing fraud, investigating any suspected illegal activity, enforcing our agreements or policies, or protecting the safety of our users.
Notification of changes