Terms and Conditions

Payment Options

Credit Card
We accept Visa, MasterCard, American Express and PayPal. We do not keep a copy of your credit card number. All credit card payments are processed through our secure website or online invoice processing system.

Check
Please make checks out to “Sustainable Packaging Industries” and mail to:
Sustainable Packaging Industries
226 West Ojai Ave
Suite 101-204
Ojai CA 93023 USA

Bank Transfer or Wire Payment
We also accept payment via bank transfer or wire. Please contact us for more information and details.

Sales Tax

Sales tax will be added to shipment in California and Illinois unless a customer is either a Reseller or Tax Exempt. Please provide a copy of your Resale Certificate or Tax Exempt Documentation to quality for exempt status.

Refunds & Returns

We gladly accept returns of unused stock merchandise within 30 days from date shipped.

For a return to be processed, the items must be in its original condition. Specifically, we ask that the item be free from any fragrances or smells. This is important to ensure that the product remains in a condition that can be resold or redistributed.

If the item does have any noticeable scents, unfortunately, it may not be eligible for return.

To initiate a return, please email us at sales@s-packaging.com with your order number, SKU and return dates.

We recommend that you opt for a return shipping service, whether it’s the U.S. Post Office or otherwise, that includes delivery confirmation so you can be sure your package is returned to us as scheduled. Please enclose a duplicate copy of your packing slip along with your merchandise so we can reference your original order number.

We reserve the right to charge a 10% re-stocking fee.

Shipping and handling will not be refunded.

Only stock products (not custom) may be returned for a refund.

Your account will be credited after we receive your returned merchandise.

Privacy Policy

To read our privacy policy, click here. If you have any questions or concerns regarding our privacy policy, please email us at sales@s-packaging.com.